All dogs entering or exiting our facility must be on a leash.

We encourage owner to provide their dog’s own food because sometimes changing their regular food can cause tummy aches. Please bag their food in sealed sandwich bags for each meal labeled with their pet name. Please do not bring in a large bag of dog food. For an additional charge we can provide food for $1.00 per meal. Please let us know how often you want your dog fed, otherwise they will be fed three times daily.

Boarding Pick up is between 9am-12pm Mon-Sat and 2pm-6pm Sun. Boarding Drop off is between 2-4 pm Mon-Sat and 2pm-6pm Sun. If dropping off before 10am, then a $10 early drop off fee will be applied. If picking up after 2pm Mon-Sat, then a $10 late pick up fee will be applied. Rooms for checking in guests will be available between 2pm-5pm and sometimes earlier. Checking in guests and day of check out guests may have to stay in a different room, a den, daycamp, etc due to needing time for the previous or next guest to checkout and to allow the room to be cleaned properly. This timeframe for this is between 830am–5pm. We allow for earlier drop off and late check out, so you can go ahead and head out of town sooner and you don’t have to pay for the additional night before or after. Rooms are charged by the night, not the day. If you do not want your dog moved the dog must be picked up by 8:30am on the day of pick up.

Boarding dogs receive a minimum of 4 potty breaks a day if staying all day.

If a dog is boarding in a villa, the villa doors do not stay open all day. Doors are rotated being opened throughout the day to allow for extra outside time in their yard. In cases of extreme heat or cold weather, the doors may not be opened as much that day. If the dog is a barker outside, the villa door will have to be closed due to the neighborhood behind us.

Day camp hours are from 8 am to 4 pm, Monday through Friday.

A valid credit card must be on file during check in.

Dogs must pass a ‘Paw’sonality Interview prior to admittance into day camp.

Daycamp can be added to a boarding reservation, if space is available or if it is added in advance for an additional fee. Villa daycamp is included in a villa but it must be added to the reservation in advance and all dogs going to daycamp must pass a personality test for socialization.

We are happy to administer oral or topical medications for your dog. Please label them with instructions and in its original packaging. Include dog’s name, dosage, schedule and method. If we administer medicine, while boarding or during daycamp, a fee of $1 will be applied to your charges per administered medication.

During major holidays our lobby will be closed. As always, our staff will still be taking great care of your pup if they are boarding.

Holidays we are closed are:

• Easter
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving
• Christmas
• New Years Day

There will be an additional $10 fee for guests staying during our listed holidays.

We have a 48 hours cancellation policy for all Boarding, Grooming and Daycamp appointments excluding peak times. If excessive cancellations are on your account, you may be limited to make only “day of” appointments.

Boarding Cancellation Policy is 7 days prior on holiday and peak periods. A 2 night minimum stay and 2 nights deposit is required during peak periods. NON-refundable deposit if cancelled after 7 days prior.

Camera access is available for boarding in a villa or bungalow and in daycamp. We try to give owners 24/7 camera access but due to software updates, technology changes and phone compatibility, cameras may go out. We try to reboot and fix the issue asap but sometimes we have to get technical support on site to fix the issue. Camera access is an additional added service we include at NO CHARGE. If the cameras are down, the pricing does not change.